Returns & Exchanges

At Lorex, we stand behind our security solutions with a 30-day money-back guarantee to ensure your complete peace of mind. If you are not satisfied with your purchase, you may return your hardware for a full refund within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Return

  Log into your Lorex account and visit the 'Order History' section to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Place the items in their original packaging with all included accessories and manuals to ensure a smooth inspection process.

• 3.
  Attach Shipping Label

  Print your prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.